Learner Account Management & Billing

• How to Cancel a Subscription?

  Thank you for being a valued customer of ours! We hate to see you go!  Canceling before the renewal date will only stop the auto-renewal proces...

• What happens to my discount if I change plans or renewal periods?

  When you use a discount code to purchase a specific plan and billing frequency, that discount is only associated with the specific plan and billi...

• What is your 10-day money back guarantee?

  If you are dissatisfied with your purchase or mistakenly purchased the wrong plan, we will be happy to provide you with a full refund within ten ...

• Do all plans and billing frequencies renew automatically?

  Yes! Clover Learning platform subscriptions renew automatically to guarantee uninterrupted access to all resources.This applies to all plans and ...

• How to change my plan and/or billing frequency?

  We understand that your needs may change over time, so we want to make sure you have the flexibility to choose a plan and renewal frequency that ...

• How to Find Your Subscription Renewal Date?

  Viewing your subscription renewal date is easy!  Simply head over to the billing page to view your subscription renewal date.  Knowing your subsc...

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• How to Redeem an Access Code (for New and Existing Users)

  This article is your go-to guide for redeeming an access code on the Clover Learning platform, whether you're a new or existing user. With clear...

• How do I apply a group code?

  A group code is used to connect your active account to the correct group for assignment and reporting purposes. You will need to complete this s...

• When does my access expire?

  As a user who has access through their school or institution, you can find the date your access expires from within the account. To create your a...

• How do I switch from one group (cohort) to another?

  Switching from one group to another is a simple process. The video below will walk you through how to perform this action within your account.Ple...

• I already have a plan with Clover Learning, but I am being offered an access code through my work/school. Can I have a refund for the remaining access I purchased?

  Of course! We would never want you to have to pay double for access! If you received an access code, Clover Learning will provide a prorated refu...

• What is the phone number for support?

  At this time, we do not handle support requests over the phone. We apologize for any inconvenience. Our AI chat agent is available 24/7. Our team...

• How do I set up two-factor authenticator on my account?

  Two-factor authentication adds an extra layer of security to your Clover Learning account and can be enabled by the organization you received acc...

• How do I update my Account Name and Email Address?

  Updating user account information such as name and email address are done in the platform user profile section.     Steps for accessing the user...

• How do I update the Timezone on my account?

  Account timezones are set by default to UTC as we have users through the United States, Canada, and International.   Updating the account timez...

• How do I update my account password?

  You can easily update your account password through the user account profile page.     Steps for accessing the user account profile page:   Ac...

• Adding a Photo to Your Account

  Adding an avatar photo to your account is a fun way to personalize your user experience.   Avatar photos can be added to your user account throug...

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