Learner Account Management & Billing

• How to Cancel a Subscription

  Thank you for being a valued customer of ours! We hate to see you go!    Canceling before the renewal date will only stop the auto-renewal proc...

• What happens to my discount if I change plans or renewal periods?

  When you use a discount code to purchase a specific plan and billing frequency, that discount is only associated with the specific plan and billi...

• What is your 10-day money back guarantee?

  If you are dissatisfied with your purchase or mistakenly purchased the wrong plan, we will be happy to provide you with a full refund within ten ...

• Do all plans and billing frequencies renew automatically?

  Yes! Clover Learning platform subscriptions renew automatically to guarantee uninterrupted access to all resources. This applies to all plans and...

• How to change my plan and/or billing frequency?

  We understand that your needs may change over time, so we want to make sure you have the flexibility to choose a plan and renewal frequency that ...

• How to Find Your Subscription Renewal Date?

  Viewing your subscription renewal date is easy!  Simply head over to the billing page to view your subscription renewal date.  Knowing your subsc...

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• How to Redeem an Access Code (for New and Existing Users)

  This article is your go-to guide for redeeming an access code on the Clover Learning platform, whether you're a new or existing user. With clear...

• How do I apply a group code?

  A group code is used to connect your active account to the correct group for assignment and reporting purposes. You will need to complete this s...

• When does my access expire?

  As a user who has access through their school or institution, you can find the date your access expires from within the account. To create your a...

• How do I switch from one group (cohort) to another?

  Switching from one group to another is a simple process. The video below will walk you through how to perform this action within your account. P...

• I already have a plan with Clover Learning, but I am being offered an access code through my work/school. Can I have a refund for the remaining access I purchased?

  Of course! We would never want you to have to pay double for access! If you received an access code, Clover Learning will provide a prorated refu...

• How do I update my Account Name and Email Address?

  Updating user account information such as name and email address are done in the platform user profile section.     Steps for accessing the user...

• How do I update the Timezone on my account?

  Account timezones are set by default to UTC as we have users through the United States, Canada, and International.   Updating the account timez...

• How do I update my account password?

  You can easily update your account password through the user account profile page.     Steps for accessing the user account profile page:   Ac...

• Adding a Photo to Your Account

  Adding an avatar photo to your account is a fun way to personalize your user experience.   Avatar photos can be added to your user account throug...

• How do I reset my password? - Forgot Password

  The "Forgot Password" link can be used to reset a password for an active account on the Clover Learning Platform.   Before using the Forget Pa...