Why can't I see an active assignment in Prep?

If you cannot see an active assignment in Prep, it’s usually due to account or group settings. Assignments only appear in Prep during the "active" period assigned by an administrator. The assignment will disappear off your account when it "expires" or "closes." This article explains the most common reasons and provides troubleshooting steps to resolve the issue.

Why is my assignment not showing in Prep?

Here are the most common reasons:

1. You are not connected to a group (cohort).
   • Assignments only appear if you are connected to the correct group using a group code.
   • If you haven’t joined a group, you will not see any assignments.
   • Click here for directions on how to join a group.
2. You are connected to the wrong group.
   • If you joined the wrong group, your assignments will not appear.
   • You need to switch to the correct group to access your assignments.
   • Click here for directions on how switch groups.

Troubleshooting Steps

Step 1: Verify Group Connection

• Click on your initials (or picture) in the top right corner.
• Select manage data access
• If the name of your school is listed under the organization heading, your account is in a group connected to the college.
  • If you do not see your organization listed:
    1. Obtain the correct group code from your instructor.
    2. Follow the steps here to join a group.

Step 2: Confirm You Are in the Correct Group

• If you suspect you joined the wrong group:
  1. Speak to your instructor and confirm the group you should be in.
  2. Obtain the correct group code from your instructor.
  3. Switch to the correct group using the proper group code and following the steps outlined here.