Can I receive a credit if a student drops from my program?

Overview

Yes—if a student drops from your program, you may be eligible to receive a credit for their unused access.

To request this credit, you must complete the Academic License Credit Request Survey.

Who Is Eligible for a Credit?

To qualify, all of the following criteria must be met:

1. Request Timing
   • The request must be submitted within 12 months of the original purchase date
2. Usage Limit
   • Less than 50% of the license access has been used
3. Purchase Source
   • The license must have been purchased directly through your program
   • ❌ Bookstore purchases are not eligible

How to Request a Credit

Follow these steps:

1. Go to the Resources page
2. Locate the Academic License Credit Request Survey
3. Complete and submit the survey with the required details

How Credits Are Issued

• Approved credits are not refunded directly
• Instead, they are applied as a dollar amount toward your next purchase

Bookstore Purchases

If your access codes were purchased through a bookstore:

• Credits are not processed through the survey
• Instead, the bookstore must submit a chargeback request

Next Step for Bookstores

• Send the chargeback form to:
  📧 accounts@cloverlearning.com