Academic Licenses FAQs

How long do access codes remain valid?

Your unredeemed access codes will remain valid until they are redeemed. 

If you have unredeemed access codes from a previous purchase we recommend holding onto those access codes and using them for a future cohort. 

If you have any questions or concerns regarding access codes, please contact your Account Manager, and they will be happy to assist you.

Will my students have the ability to upgrade from a Student to a Professional Plan?

No, the plan associated with the access code can not be upgraded or downgraded. Once their access has expired, they will have the ability to purchase a different plan directly from the Clover Learning website or receive a new access code.

What is your refund policy?

If your Institutional Licenses meet the following criteria, you will receive a credit in the form of a dollar amount which will be applied to your next purchase:

1. The request must be received within twelve (12) months of the purchase date of the Institutional License(s) for which the credit is being requested. Some exceptions may apply.
2. Less than 50% of the access granted by the Institutional License has been used.
3. The Institutional License(s) must have been purchased directly through the program. Bookstore purchases do not qualify for credit.

Do I get access to new platform content, updates, and features as they are released?

Absolutely! Since the Clover Learning platform is a web-based application, any new features, content, or updates are immediately available to all learners and admins with active platform access.