Learner Account Management & Billing

Support articles and FAQ over learner account settings, subscriptions, and billing.

Search

  • Billing

    • How to Cancel a Subscription

      Steps for accessing and canceling an active monthly subscription. Access your account at www.cloverlearning.com Click on your avatar or initials...

    • About Monthly Subscriptions

      Monthly subscriptions for a "BootCamp" bundle are automatically reoccurring, just like how Netflix or Spotify works. Once you have purchased a mo...

    • Requesting a Refund

      We feel so strongly that you will love our learning resources that we offer a 100% money-back guarantee!   For monthly recurring subscriptions, ...

    • How to Find Your Subscription Renewal Data

      It is important to know your subscription renewal date as this date is when your credit card is automatically charged. This date will also let yo...

    • How to Update Billing Information (Credit Card & Billing Email Address)

      Billing information such as the billing credit card and email address where billing statements are sent is located within the account billing por...

    • How to View Subscription Billing History

      Viewing subscription and purchase history is done through the billing portal.   Steps for accessing the user billing portal:   Access your acco...

  • Access/Group Codes

    • How to Redeem an Access Code (for New and Existing Users)

      This video provides step-by-step instructions for how to redeem a new or additional Access code on the new Clover Learning platform.     For New...

    • Group Codes - Overview

      On this page Exam-based assignments through Prep can only be assigned and accessed once an account has been linked to the appropriate Partner ...

  • Learner Account and Settings

    • Updating Account Name and Email Address

      Updating user account information such as name and email address are done in the platform user profile section.   Steps for accessing the user pr...

    • Updating Account Timezone

      Account timezones are set by default to UTC as we have users through the United States, Canada, and International.   Updating the account timez...

    • Updating Account Password

      Updating an account password is done through the user account profile page.   Steps for accessing the user account profile page:   Access your ...

    • Adding a Photo to Your Account

      Adding an avatar photo to your account is a fun way to personalize your user experience.   Avatar photos can be added to your user account throug...

    • Forgot Password

      The Forget Password link can be used to create a password for an active account on the Clover Learning platform.   Before using the Forget Pas...

  • Continuing Education