If you have a student drop from your program you can fill out the Academic License Credit Request Survey located on our Resources page. To qualify for a credit the following criteria must be met:
- The request must be received within twelve (12) months of the purchase date of the institutional license(s) for which the credit is being requested.
- Less than 50% of the access granted by the institutional license(s) has been used.
- The institutional license(s) must have been purchased directly through the program. Bookstore purchases do not qualify for credit.
If an academic license meets the above criteria you will receive a credit for that license in the form of a dollar amount on your next purchase. You can access the Academic License Credit Request Survey by clicking the following link:
Please note: The credit described above is only for programs that purchase Clover Learning directly through their program, not the bookstore. If you are a bookstore manager needing to know what to do with your unused access codes, please send your bookstore's chargeback form to email@example.com.
If you have any questions please reach out to your program's dedicated Customer Success Manager or email firstname.lastname@example.org